Payment Terms:

We accept VISA, MASTERCARD, and UPS COD, or payment in advance.

Returns:

A. Fasteners & Safety Manufacturing Co. guarantees the quality of our products. If you need to return or exchange an item for any reason, you can click here to submit the return online, or you may contact our customer service department and they will assist you with the return. The customer is responsible for all shipping charges on returns, unless the return is due to FSM error.

B. RETURN GOODS POLICY: All merchandise returned will be subject to the following charges:

  • NO RESTOCKING CHARGE with Fasteners & Safety Manufacturing Co. Invoice Number
  • 20% RESTOCKING CHARGE without Fasteners & Safety Manufacturing Co Invoice Number
  • 10% RESTOCKING CHARGE withFasteners & Safety Manufacturing Co invoice for order placed in error. 

Returns for Refund

Only the original purchace price is refundable.  Shipping and handeling is not refundable.  Call our Customer Service Department within 7 days after receiving your order and follow all other return policies.

Warranty:

Every product sold by FSM is warranted to be free from defects in material and workmanship. This warranty does cover any product or part which has been subjected to misuse, negligence, or accident, or does it cover any product which is used for any purpose other than which it is intended.

To File a Complaint

Contact FSM's Customer Service Department to file any kind of complaint.

Customer Service Contact Information

By Telephone: 248.486.8880